Refund Policy.

ZSS Learning delivers digital courses instantly. Once a course is opened, the interactive companion, downloadable workbook and certificate are all yours. That shapes when a refund is and isn't available.

When you are entitled to a refund

• You enrolled in a paid course but have not opened Module 1 (progress remains at 0%).
• You bought the wrong course by mistake and have not opened it.
• You have not been able to access a course due to a technical fault on our end. Our internal target is to resolve technical faults within 5 business days; if we can't, or if the fault means the course wasn't properly delivered, you're entitled to a refund regardless of that internal target — see "Your statutory rights" below.

When you are not entitled to a refund

• Your progress in the course shows any completed module or downloaded workbook.
• 30 days have passed since your enrolment date, regardless of progress.
• You enrolled in the free foundational course (T1-01) — there is nothing to refund.

Your statutory rights

Nothing in this Refund Policy excludes or restricts any right or remedy that cannot lawfully be excluded under the Consumer Protection Act 2010 or other applicable Seychelles law. If a course is defective, materially misdescribed, unavailable, or not supplied with proper care and skill, the eligibility rules above do not override your statutory rights and remedies.

How to request a refund

Email zss-learning@zilsmartsolutions.com from the email address on your ZSS Learning account, including the course code (for example, FC-02) and a short reason. We reply within 3 business days.

Processing

Approved refunds are returned to the original payment method within 10 business days. If the original card is no longer valid, we will arrange an alternative — this may take longer.

Organisational (B2B) purchases

Refunds for organisational enrolments follow the terms in your specific agreement with Zil Smart Solutions. Refer to that document or contact us if you no longer have a copy.